Payment failed or pay link expired

Payment Failed means the card or bank payment did not go through. Pay link Expired means the link is too old. Send a new link, or record a payment you collected another way.

Payment Failed

  1. Open the invoice in Invoicing. Confirm the status is Payment Failed.
  2. Click Send via Email or Send via SMS again. Sending issues the invoice and creates a new payment link.

The hosted page may not show a declined-card message. After a confirm timeout, Pay {balance} can come back so they can try again.

  1. Open the invoice. Confirm Pay link Expired. The banner can say Payment Link Expired.
  2. Click Reissue Payment Link.
  3. Click Send via Email or Send via SMS so the customer gets the new link.

Record a payment you collected

Use this for check, cash, or another method outside the pay link.

  1. Open the invoice. Click Record Manual Payment.
  2. Fill Payment Amount, Payment Method, Payment Date, and Notes (Optional).
  3. Click Record Payment.

Payment history can show Online Payment or Manual Entry.

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